Auto attendant cisco configuration software

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The software interacts with the caller and allows the caller to search for and You can use this task flow to configure auto-attendant using Cisco Unity. Cisco CallManager AutoAttendant, a simple automated attendant, allows callers to locate people in your organization without talking to a receptionist. You can. a simple automated attendant, allows callers to locate people in your organization without talking to a receptionist. You can customize the prompts that are played for the caller, but you cannot customize how the software interacts with the customer. BUILDCRAFT AUTO WORKBENCH Auto attendant cisco configuration software cisco asa 5510 end of software support

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To create a holiday list, see "Configuring Holiday Lists" on page Another simple system script aasimple. This script can be associated with an auto-attendant application and cannot be deleted or downloaded. This script makes the same checks for an alternate greeting, holiday hours, and business schedule as does the aa. The initial greeting prompt is a configurable parameter. Use the GUI options or CLI commands to configure the prompt with the names and extensions of the people who can be reached with the auto-attendant application.

For example, the prompt may play "For Al, press For Bob, press For the operator, press 0. The caller can enter an extension without pressing the pound key. After the caller enters the extension, the script attempts to transfer to that extension. The script does not attempt to validate the extension before the transfer.

The script has another parameter extensionLength that specifies the length of the extension used by the Cisco Unity Express system. This parameter must be configured correctly for the script to be able to do a successful transfer.

Following are the parameters that may be configured for the aasimple. See "Managing Applications" on page 55 for procedures to configure user-defined parameters. This file must be uploaded to the Cisco Unity Express module so that it can be located and saved in the auto-attendant script.

Alternatively, you can use the Administration via Telephone AvT application to record the welcome greeting. This count begins when the caller moves past the main menu and starts to hear instructions for a submenu. The main menu will play five times and then, if the caller makes no choice or incorrect choices, will transfer to the operator.

Auto attendant dials this extension when the caller presses the zero "0" button. In many cases, this number is your company telephone number. See "Sharing Ports Among Applications and Triggers" on page for guidelines on assigning this value. Optional description " text ". Specifies the application to configure and enters application configuration mode. Use the full name of the application for the full-name argument. Optional Enters a description of the application.

Use double quotes around the text. Specifies the number of callers who can access this application simultaneously. Specifies parameters for the application. Each parameter must have a name and a value, which is enclosed in double quotes. The parameters below are case-sensitive. For more information, see the "Managing Applications" section on page This is also the extension where the call will be transferred to if there is no caller input timeout. The default is 3. The default is AABusinessOpen.

The default is AABusinessClosed. The default is systemschedule. The default file is AAHolidayPrompt. The default status is false. The following example illustrates the auto-attendant information from the show ccn application output:. Cisco Unity Express supports customized greeting and prompt files. The file cannot be larger than 1 MB about 2 minutes. Dial the AvT telephone number and select the option to record a greeting. Find Matches in This Book. Log in to Save Content. PDF - Complete Book 6.

Updated: October 21, Chapter: Auto-Attendant. Auto-Attendant provides the following functions: Answers a call Plays a user-configurable welcome prompt Plays a main menu prompt that asks the caller to perform one of three actions: Press 0 for the operator Press 1 to enter an extension number Press 2 to spell by name If the caller chooses to spell by name by pressing 2 , the system compares the letters that are entered with the names that are configured to the available extensions.

One of the following results can occur: If a match exists, the system announces a transfer to the matched user and waits for up to 2 seconds for the caller to press any Dual Tone Multifrequency DTMF key to stop the transfer.

If too many matches occur, the system prompts the caller to enter more characters. Step 2 Configure Auto-Attendant System Call Handler Call handlers answer calls, greet callers with recorded prompts, provide callers with information and options, route calls, and take messages. Step 3 Configure Caller Input Option Caller input option enables you to designate a single digit to represent a user extension, alternate contact number, call handler, interview handler, or directory handler.

The caller presses a single key during a call handler greeting instead of entering the full extension, and Cisco Unity Connection responds accordingly. Several different keys configured as caller input options offers the callers a menu of choices in the call handler greeting. Step 4 Configure Extension for Operator Call Handler Configure an extension for the operator to allow callers to speak to an operator during a call handler greeting.

The Default System Transfer restriction table restricts numbers that can be used for Caller system transfers, which allow unidentified callers to transfer to a number that they specify. Step 2 Click Add New. Step 3 In the Device Name field, enter a device name for the route point. Step 4 From the Device Pool drop-down list, choose Default. Step 5 Click Save. The Add successful message is displayed. The Directory Number Configuration window is displayed.

Step 8 From the Route Partition drop-down list, choose the required route partition. Step 10 Click Save. The New Call Handler window is displayed. Step 6 Edit the required fields and click Save. Step 2 Click AutoAttendant. The Caller Input window is displayed. Step 4 In the Key column, click 0. The Edit Caller Input 0 window is displayed. Step 5 Click the Call Handler radio button, choose Operator from the drop-down list, and click the Attempt Transfer radio button.

Step 6 Click Save. The Updated Caller Input status message is displayed. Step 8 In the Key column, click 1. Step 2 Click Operator. Step 3 Enter the extension of the operator in the Extension field and click Save. Step 3 From the Edit menu, choose Transfer Rules. The Transfer Rules window is displayed. Step 4 Click Standard. The Edit Transfer Rule Standard window is displayed. Step 5 In the Transfer Calls to option, click the Extension radio button and enter the configured operator extension number.

Step 2 Click Default System Transfer. Step 3 Uncheck the check box in the Blocked column for 6 in the Order column. Step 4 Click Save. Configure users on Unified Communications Manager. Caution All media termination strings begin with "auto" and contain the same ID as the call control group—not the CMT dialog group. Step 3 Configure a Cisco script application.

Step 5 Customize Auto-Attendant. Was this Document Helpful? Yes No Feedback. Step 1. Step 2. Call handlers answer calls, greet callers with recorded prompts, provide callers with information and options, route calls, and take messages. Step 3. Configure Caller Input Option. Caller input option enables you to designate a single digit to represent a user extension, alternate contact number, call handler, interview handler, or directory handler.

Step 4. Configure an extension for the operator to allow callers to speak to an operator during a call handler greeting. Step 5. Modify the Standard Call Transfer Rule to enable the call to be transferred to the operator when the caller presses 0 to speak to an operator.

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Following are the parameters that may be configured for the aasimple. See "Managing Applications" on page 55 for procedures to configure user-defined parameters. This file must be uploaded to the Cisco Unity Express module so that it can be located and saved in the auto-attendant script.

Alternatively, you can use the Administration via Telephone AvT application to record the welcome greeting. This count begins when the caller moves past the main menu and starts to hear instructions for a submenu. The main menu will play five times and then, if the caller makes no choice or incorrect choices, will transfer to the operator. Auto attendant dials this extension when the caller presses the zero "0" button.

In many cases, this number is your company telephone number. See "Sharing Ports Among Applications and Triggers" on page for guidelines on assigning this value. Optional description " text ". Specifies the application to configure and enters application configuration mode. Use the full name of the application for the full-name argument. Optional Enters a description of the application.

Use double quotes around the text. Specifies the number of callers who can access this application simultaneously. Specifies parameters for the application. Each parameter must have a name and a value, which is enclosed in double quotes. The parameters below are case-sensitive. For more information, see the "Managing Applications" section on page This is also the extension where the call will be transferred to if there is no caller input timeout. The default is 3. The default is AABusinessOpen.

The default is AABusinessClosed. The default is systemschedule. The default file is AAHolidayPrompt. The default status is false. The following example illustrates the auto-attendant information from the show ccn application output:. Cisco Unity Express supports customized greeting and prompt files.

The file cannot be larger than 1 MB about 2 minutes. Dial the AvT telephone number and select the option to record a greeting. When finished recording, save the file. AvT automatically saves the file in Cisco Unity Express. After recording the. An error message appears if you try to upload more than the maximum number of prompts allowed on your Cisco Unity Express module. The default AA greeting included with the system lasts two seconds and plays the prompt "Welcome to the AutoAttendant.

The default. While the default welcome prompt in the. The welcome prompt. If you create a customized welcome prompt, use a different. Do not overwrite the default AAWelcome. For information about uploading the welcome prompt. Note The. We recommend you record a short welcome prompt so that callers can access the voicemail system quickly.

Following this welcome prompt, the default script plays the menu announcement listing the menu options for callers. Click Operator. Enter the extension of the operator in the Extension field and click Save. From the Edit menu, choose Transfer Rules.

Click Standard. In the Transfer Calls to option, click the Extension radio button and enter the configured operator extension number. Click Default System Transfer. Uncheck the check box in the Blocked column for 6 in the Order column.

For information about troubleshooting Auto-Attendant using Cisco Unity Connection, see the following:. Cisco Unified CCX controls the software and its connection to the telephony system. Configure Unified CM Telephony call control groups.

The Cisco Media subsystem uses dialog groups to organize and share resources among applications. A dialog group is a pool of dialog channels in which each channel is used to perform dialog interactions with a caller, during which the caller responds to automated prompts by pressing buttons on a touch-tone phone. All media termination strings begin with "auto" and contain the same ID as the call control group—not the CMT dialog group.

Perform this procedure if the default media termination is configured and the ID differs. Configure a Cisco script application. Provision a Unified CM Telephony trigger. A Unified CM Telephony trigger responds to calls that arrive on a specific route point by selecting telephony and media resources to serve the call and invoking an application script to handle the call. It allows you to record the welcome prompt, configure the welcome prompt, and upload a spoken name.

For information about deploying a sample Auto-Attendant script, see "Deployment of sample script aa. Skip to content Skip to search Skip to footer. Book Contents Book Contents. Find Matches in This Book. Log in to Save Content. PDF - Complete Book 6. Updated: October 21, Chapter: Auto-Attendant. Auto-Attendant provides the following functions: Answers a call Plays a user-configurable welcome prompt Plays a main menu prompt that asks the caller to perform one of three actions: Press 0 for the operator Press 1 to enter an extension number Press 2 to spell by name If the caller chooses to spell by name by pressing 2 , the system compares the letters that are entered with the names that are configured to the available extensions.

One of the following results can occur: If a match exists, the system announces a transfer to the matched user and waits for up to 2 seconds for the caller to press any Dual Tone Multifrequency DTMF key to stop the transfer. If too many matches occur, the system prompts the caller to enter more characters. Step 2 Configure Auto-Attendant System Call Handler Call handlers answer calls, greet callers with recorded prompts, provide callers with information and options, route calls, and take messages.

Step 3 Configure Caller Input Option Caller input option enables you to designate a single digit to represent a user extension, alternate contact number, call handler, interview handler, or directory handler. The caller presses a single key during a call handler greeting instead of entering the full extension, and Cisco Unity Connection responds accordingly.

Several different keys configured as caller input options offers the callers a menu of choices in the call handler greeting. Step 4 Configure Extension for Operator Call Handler Configure an extension for the operator to allow callers to speak to an operator during a call handler greeting. The Default System Transfer restriction table restricts numbers that can be used for Caller system transfers, which allow unidentified callers to transfer to a number that they specify.

Step 2 Click Add New. Step 3 In the Device Name field, enter a device name for the route point. Step 4 From the Device Pool drop-down list, choose Default. Step 5 Click Save. The Add successful message is displayed. The Directory Number Configuration window is displayed. Step 8 From the Route Partition drop-down list, choose the required route partition.

Step 10 Click Save. The New Call Handler window is displayed. Step 6 Edit the required fields and click Save. Step 2 Click AutoAttendant. The Caller Input window is displayed. Step 4 In the Key column, click 0. The Edit Caller Input 0 window is displayed. Step 5 Click the Call Handler radio button, choose Operator from the drop-down list, and click the Attempt Transfer radio button.

Step 6 Click Save. The Updated Caller Input status message is displayed. Step 8 In the Key column, click 1. Step 2 Click Operator. Step 3 Enter the extension of the operator in the Extension field and click Save. Step 3 From the Edit menu, choose Transfer Rules. The Transfer Rules window is displayed. Step 4 Click Standard.

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