Cisco Unified CallManager Attendant Console is an application from Cisco Write a review about this program. Read more. DOWNLOAD Free. Notes about this download: We are proud to have you among our software library users, thank you for choosing us. The version of Cisco Unified Attendant. Unified Attendant Console Standard: Get product information, technical documents, downloads, and community content. HOW TO CONNECT TO SPLASHTOP PC
Never Miss a Call. Highly reliable software solutions are created for, and integrate with leading PBX, Unified Communications, XaaS cloud, and mixed-switch environments. From a single console deployment to a multi-tenant deployment with thousands of consoles, including enterprises with over , contacts. Features and Benefits. Powerful queuing engines identify and route calls to the most appropriate resource.
Real-time status information ensures calls can be answered without delay. Intuitive interface enables local or geographically dispersed operators to manage calls efficiently and quickly at a single-site or across highly complex multi-site, multi-tenant, multi-language environments.
Powerful directory features provide access to centralized, comprehensive contact information. Contact data is easily maintained with directory integration. Treat calls or queues differently depending on applied business rules. Increase customer service levels by providing high-value customers priority over less urgent calls, play different status greetings depending on originating queue or destination, or route calls to a specific office based on time zone.
Use caller ID and screen-pop directory information to greet the caller by name and quickly establish the likely reasons for the call. Complementary Enghouse Solutions. Audio Branding. Ensure all customer touchpoints are professionally scripted and recorded in HD Audio to make sure they are as professional as possible. Over 30 languages are available. Outbound Communications. Ensures you can engage with customers — via agents or agentless outbound notifications.
Used as a call center quality-monitoring program to continually assess the performance of your underlying applications, and infrastructure. Recording and Quality Management. Protect your customers and your organization with HD call recording, keyword indexing, timestamping, and encryption. Quality Management helps optimize agent coaching, training, and performance.
Artificial Intelligence. Listen, Understand and Act on what your customers are saying. Optimize processes, services, and solutions based on real customer inputs. Increase communications capabilities and efficiency, and enhance organizational collaboration while reducing costs, by replacing the limited functionality of an old PBX. Toggle navigation. Alle Details Stadtwerke Feldkirch Alle Details Attendant Console. Operate on Success NTWcall provides an attendant console for companies which flexibly and reliably supports call operating, be it as a single-user or multi-client system.
Automatic call routing with skill-based caller distribution Queued calls are ranked by an individual scoring system. Integrated presence statuses Integrated presence statuses offer a maximum overview of the phone status Jabber, phone and support a clear time recording and organisation of appointments via calender availability and preview of upcoming appointments.
Mail message directly from Attendant Console Keep control of your attendant console with LiveMonitor. Cisco Attendant Console with complete overview and control Thanks to the NTW LiveMonitor, the service level stays under maximum control with different views and integrated alarming. Cisco Unified Communications Manager Download Fact Sheet.
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